FAQs

Do you accept credit card/debit card/PayPal?

Yes, we accept credit card, debit card, and PayPal. All prices are in EUR but all currencies will be accepted at the current exchange rate. 

Do you need PayPal in order to accept card?

No, you don’t need a Paypal account in order to pay with credit/debit card. (PayPal is one of the payment option)

When will I receive my item?

Delivery times will vary depending on your location. Please allow an estimated 1-4 weeks for delivery. 

You’ll get an email from us when your order ships, with tracking information. Thank you in advance for your patience.

If you are shipping outside Europe, be prepared for extra fees and delays

Our international shipping charges do not include the destination country’s duty, tax or customs fees. If applicable, these will be assessed upon delivery. We can not and will not falsely report on an item’s value to help you avoid these fees.

Please contact us immediately about lost or damaged items

Keep all original packing materials as they may be needed for insurance investigation purposes. Call 0045 30 43 66 33, email to alexei.patrascu88@gmail.com or fill in the Contact form on the website to let us know about any damage ASAP. If possible, include pictures. We’ll be in touch with next steps.

Returns

If you’re not completely satisfied, call or email us to arrange a return within 30 days. All returns are subject to a 15% re-stocking fee.

We reserve the right to refuse service and/or limit quantities to anyone at our discretion.

Customer Privacy

Information you provide to The Store through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues.

Subscribers to mailing list will only receive Alexei Patrascu related announcements, and may unsubscribe at any time.

Ordering an item does not subscribe you to the mailing list – the list must be opted-into separately, via our Contact page.

We’ll never, ever, ever sell or otherwise give out information to a third party.

Contact